Meet Sherhonda: Our Customer Service Connection

Anytime you reach out to discuss an order, the friendly, knowledgeable voice on the other end is likely Sherhonda. She’s been part of the Feury Image Group family since her very first day — literally. “I came in for an interview, dressed to impress,” she remembers. “Afterward, they asked if I had a change of clothes in the car. I started that same day.”

A Partner for Every Client

Sherhonda thrives on building relationships. To her, customer service isn’t just about answering questions — it’s about making life easier for the people we serve. “Every conversation is a chance to not only solve a problem but to take stress off our client’s plate,” she says.

“We don’t just process orders — we build relationships based on trust, accountability, and care.”

Making Complex Easy

Clients know that Sherhonda is the person who can simplify a challenge. Whether it’s uniform sizing, product availability, or a rush customization request, she listens closely, breaks the issue down step by step, and works across departments to deliver a solution. That approach has led to some memorable wins — like coordinating vendors and printers to get a full order of uniforms shipped out overnight. “It was a long day,” she admits, “but knowing the customer could keep their team outfitted the next morning made it worth every effort.”

The Feury Standard: Service You Can Rely On

At Feury Image Group, customer service isn’t a department — it’s a mindset shared across every division of the company. From uniforms and promotional products to signage and print, the goal is to make every client interaction smooth, responsive, and reliable. That commitment shows in the numbers: Feury Image Group maintains an astonishingly high customer satisfaction rate, with clients consistently citing responsiveness, accuracy, and follow-through as top reasons they continue to partner with the company. As Sherhonda says: “We don’t just process orders — we build relationships based on trust, accountability, and care.”

Building Clients Trust

Sherhonda points to one thing that she believes sets the company apart: genuine care. “We take the time to understand each client’s unique needs, and we don’t stop until the job is done right.” For clients, that means confidence in every order, from day-to-day purchases to unexpected emergencies.

Favorite Picks & Expert Tips

So what are Sherhonda’s go-to recommendations? Personally, she favors customizable outerwear. “It’s versatile, durable, and a great way to extend a brand’s visibility.” And her advice for new clients? “The more details you can share upfront — like style numbers, sizes, and deadlines — the faster we can get you exactly what you need.”

Beyond the Desk

Outside of WHDR, Sherhonda enjoys cooking, binge-watching TV shows, and spending time with her family. But at work, whether she’s solving a challenge, managing a rush order, or brightening a client’s day, Sherhonda leads with empathy, agility, and connection.